Office Policies | 3D 4D HD Ultrasound 3D Baby Boutique

Office Policies

3D Baby Boutique is dedicated to providing you with a one-on-one personalized experience. Our policies are in place out of respect for all of our clients and our staff.


We are open by appointment only & our hours may vary. You can view real-time availability and book your appointment with our 24/7 Online Booking Calendar. Appointments are available Monday – Friday 8:30AM – 3:30PM & every other weekend Saturday 12PM – 5PM & Sunday 10AM – 3PM. Office hours for our  scheduling receptionist are Monday – Friday 9AM-6PM.


Please arrive at your scheduled appointment time, and no more than about 5 minutes early. Our office runs strictly on an appointment schedule and we cannot accommodate any early or late arrivals.


We require at least 48 HOUR NOTICE to cancel/reschedule, otherwise, you will be charged a cancellation fee of $50. The fee is non-negotiable. This policy allows us the chance to fill your time slot & offer it to clients who are able to utilize the time.


Please help us maintain a healthy environment for our expecting families. If you are sick (including a cold, fever, flu etc), are getting over an illness, or have the onset of symptoms of an illness, please call us immediately to reschedule. Your cancellation fee will be applied as a credit towards payment of your rescheduled appointment. Anyone who arrives with symptoms of an illness will not be serviced. Please wait until you have been well for at least a week before coming for an ultrasound.


We regret that late arrivals will not receive an extension of scheduled appointment time. Appointments are scheduled back-to-back, at precise intervals that allow us time to prepare for each service. If you are 15 minutes late, then unfortunately you have just missed your appointment. In special cases, we may be able to accommodate a partial or full appointment. This will be at our discretion & only with advanced notification of your late arrival. Your service may be shortened in order to keep on schedule. If you are running a few minutes behind, please call and leave a message.


Clients who fail to show for appointments will be charged a cancellation fee of $50, and may be asked to pre-pay for any future services. It is important that our sonographers are compensated for reserved time slots. Any client who has not arrived within 15 minutes of the scheduled start time is considered a No Show.


Remember you are paying to see your baby, as they are, at the time of your appointment & watch baby interact with their natural environment. We guarantee that we will always try our very best to get beautiful images of your baby’s face. However, factors beyond our control may affect the results (i.e. baby’s position, amount of fluid, maternal body type). We make no guarantee that the images will always meet your expectations or look like other images you have seen.


If your baby is camera shy at your 5D/HD appointment, and we are unable to obtain ANY suitable images of baby’s facial features or profile, we will offer a one-time free rescan for you to come back and try again. Free rescans are offered at the discretion of the sonographer. Only one free rescan may be offered for each paid appointment, and there will be NO discounts or refunds if images cannot be obtained at the time of the rescan. In the event that you are still not satisfied with the images obtained at your free rescan, you may purchase an additional rescan for $50. Rescans are 10 minutes long and must be within 14 days of the initial visit. Rescans are available on weekdays only.


If we are unable to determine the gender at the time of your appointment (usually due to baby’s position), we will bring you back for a free rescan within 1-2 weeks, until we can tell you the gender. However, there will be no free rescan offered to individuals who schedule their gender determination appointment for earlier than 14 weeks. At 14 weeks+ we can determine gender with an extremely high accuracy rate (over 99%), however, at no time can we ever guarantee the gender of your baby 100%.

Have a question about 3D ultrasound appointments?

Chances are you’ll find an answer here: 3D 4D ULTRASOUND FAQ